Privacy Policy

We understand and value any private information that you share with us. As avid internet users ourselves, this privacy policy has been compiled to better serve those who are concerned with how their information is being used online. Please read our privacy policy carefully to better understand how we collect, use, protect or otherwise handle your personal information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, provide us with feedback or enter information on our site.

How do we use your information?

We may use the information in the following ways:

  • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To improve our website and process your transactions faster and more efficiently
  • To generate quicker response to your customer service requests
  • To administer a contest, promotion, survey or other site feature
  • To ask for ratings and reviews of services or products
  • To follow up with them after inquiries thru live chat, email or phone

How do we protect your information?

Our website uses Malware Scanning on a regular basis to check for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interaction so that we can continue to have better overall website experience in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Check your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly. You may, however, still be able to place orders.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Privacy Policy changes

Amendments in our privacy policy page will be notified on this page and will be communicated on our website.

Changes in your personal information

You can also change your personal information anytime thru email, phone, live chat, or by logging in to your account.

Privacy and Electronic Communications (EC Directive) Regulations

The EC Directive of 2003 states that any direct marketing via telephone or email is against the law unless prior consent of the subscriber has been given.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders
  • Send you additional information related to your product and/or service
  • Continue to send emails to our clients after the original transaction has occurred

To be in accordance with the EC Directive, we agree to the following:

  • Not to use misleading subjects or email addresses
  • Include the physical address of our business or site headquarters
  • Monitor third-party email marketing services for compliance, if one is used
  • Allow users to unsubscribe anytime by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at (email address). Following the instructions at the bottom of each email will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

The Bamboo Pillow
www.thebamboopillow.co.uk
4 Lovatt Close
Edgware
Middlsex
United Kingdom

0203-002-7725