We Know Privacy is Important to You!

As avid internet users ourselves, we value any private information you share with us. As a result, our policy is compiled to better serve those concerned with how their information is used online. Please read this policy carefully to better understand how we collect, use, protect or otherwise handle your personal information in accordance with our website.

The personal information we collect.

When you order or register on The Bamboo Pillow you may be asked, when appropriate, to enter:

  • your name
  • email address
  • physical mail address
  • phone number
  • credit card information

The personal information we collect.

When you order or register on The Bamboo Pillow you may be asked, when appropriate, to enter:

  • register on our site
  • place an order
  • subscribe to a newsletter
  • fill out a form
  • provide us with feedback

How do we protect your information?

We may use the information in the following ways:

  • Delivery of personalised content and product offers in which you are most interested
  • Improvement of our website to process your transactions faster and more efficiently
  • Generation of quicker response times to your customer service requests
  • Administration of contests, promotions, surveys or other site features
  • Queries for ratings and reviews of services or products
  • To follow up with a customer after inquiries thru live chat, email or phone

How do we protect your information?

Our website scans for malware on a regular basis to check for security holes and known vulnerabilities. As a result, your visit or order on The Bamboo Pillow is as safe as possible.

Additionally, your personal information is contained within secured networks. It is only accessible by a limited number of persons with special access rights to such systems. These individuals are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures to protect Personally Identifiable Information (PII). This occurs when a user places an order and enters, submits, or accesses their information. We process all transactions through a gateway provider. They are not stored or processed on our servers.

Do we use Cookies?

To clarify, cookies are small files that a site or its service provider transfers to your computer’s hard drive. This takes place if you have set your web browser to permit such actions. When active, cookies allow the site’s or service provider’s systems to recognise your browser to capture and remember certain information.

The Bamboo Pillow uses cookies to:

  • Help remember and process the items in your shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and interaction so we can continue to have better overall website experience in the future. We may also use trusted third-party services that track this information on our behalf.

Your browser can be set to warn you when it sends a cookie. Furthermore, you can choose to turn off all cookies through your browser settings. Check your browser settings to learn how do disable cookies.

Some features can be disabled on The Bamboo Pillow upon cookie deactivation. Although you can make the visit more efficient and still process orders, other options may not function as designed.


Google’s requirements are summed up in the Advertising Principles they put in place to provide a positive experience for users.

As a third-party vendor, Google uses cookies to serve ads on our site. In addition, they use Dynamic Advertising Reporting & Targeting (DART) cookies. These allow Google to deliver ads to our users based on previous visits to The Bamboo Pillow and other internet sites. Users can visit the Google Ad and Content Network privacy policy to opt out of DART.

We, along with third-party vendors like Google, use first-party cookies (Google Analytics cookies) and third-party cookies (DoubleClick cookie) or other identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Users can set preferences for how Google advertises using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

Privacy Policy changes

We announce amendment changes to our privacy policy here and on the front page of The Bamboo Pillow.

Changes in your personal information

You can also change your personal information anytime thru email, phone or live chat. In addition, you can log in to your account to make these changes.

Privacy and Electronic Communications (EC Directive) Regulations

Under the EC Directive of 2003, any direct market practices via telephone or email are against the law.  The exception to this is prior consent by the subscriber.

We collect your email address in order to:

  • Send information, respond to inquiries and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders
  • Send you additional information related to your product and/or service
  • Continue to send emails to our clients after the original transaction has occurred

To be in accordance with the EC Directive, we agree to the following:

  • Not to utilize subjects or email addresses which mislead
  • Include the physical address of our business or site headquarters
  • If utilized, we monitor third-party email market services for compliance
  • Allow users to unsubscribe anytime by using the link at the bottom of each email

If at any time you wish to unsubscribe from future emails, you can email us at info@thebamboopillow.co.uk. Follow the instructions at the bottom of each email to promptly remove you from ALL correspondence.

Privacy and Electronic Communications (EC Directive) Regulations

In the event you have questions in regards to our policies, contact us at:

The Bamboo Pillow
4 Lovatt Close
The United Kingdom