The following are questions commonly asked about our products and services.
Payment and Security
No, we don’t. We only require your credit card information when you confirm your purchase.
No, it won’t. Once payment is confirmed, we forward your orders to our dispatch team and they process them within 24 hours.
Yes all prices are including VAT (20%).
Some baby and kids items are exempt to VAT as per UK laws.
Shipment and Delivery
Shipping within the UK is FREE*.
*ON ORDERS OVER £50.
Yes, we do. Shipping rates may vary depending on your location. For questions, please contact our support team.
As of the moment, we don’t. But we are partnering with a courier service that will ensure your bamboo products are handled with care and delivered on time at reasonable cost.
Yes, you can. Once our dispatch team has processed your order and it is sent to our courier, you receive an email with the tracking number.
For international orders, some couriers may partner with local companies in your country, so you may receive another tracking number once your order has been forwarded to them. If you have any questions, please let us know. We will be happy to assist you in this process.
For orders within the United Kingdom, we offer next-day delivery. For international orders, the period may differ depending on which country.
Before placing an order, please check with our customer support team on the delivery period for your country. If you require your bamboo products for a certain date, we recommend placing your orders in advance so they can reach you in time.
Return and Exchange
We offer a wide range of bamboo products, including fashionable clothes and baby products. We constantly search for innovative products to add to our growing inventory.
While cotton has some great advantages, the benefits of using bamboo are in the realm of sustainability. To learn more about the awesome advantages of bamboo, read our Ethical and Eco-Friendly guide.
Yes, but the shrinkage factor is far less than cotton. Also, our bamboo products undergo quality processing to minimise shrinkage factor so you can wash and use them immediately.
While we hope you live a long and healthy life, we don’t mean your lifetime. We are confident in our bamboo products. Therefore, after purchase, we provide guarantees for a reasonable period of time to comfortably cover the lifespan of the particular product based on the product type. Please contact us for more information on any item in our catalogue.
You can check out our Bamboo Care and Wash guide for instructions. We also include a care tag on each product with specific instructions. Please read them carefully before washing your products. When you take extra care in cleaning them, your bamboo products can last a lifetime.
You can check our Contact page for more info, including our address and phone numbers where you can immediately reach us.
We have a dedicated support team at The Bamboo Pillow who will gladly answer any questions or concerns you may have. Please email us at email@example.com. We normally respond to your inquiries within 24 hours.