The following are questions commonly asked about our products and services.

Payment and Security

As of the moment, we accept all major credit cards, such as Visa, MasterCard, Delta, Maestro and American Express. We also accept PayPal payments for your convenience. Check out our Payment & Security page for more information.
Yes. We select only the best payment systems out there to give you a worry-free shopping experience. We also comply with the Payment Card Industry (PCI) security standards so your payment information is safe. Additionally, we use Secure Socket Layer (SSL) certificates on our website to guard it from phishing activities. We conduct regular anti-virus scans and security updates for your protection.

No, we don’t. We only require your credit card information when you confirm your purchase.

No, it won’t. Once payment is confirmed, we forward your orders to our dispatch team and they process them within 24 hours.

Yes all prices are including VAT (20%).

Some baby and kids items are exempt to VAT as per UK laws.

Shipment and Delivery

Shipping within the UK is FREE*.

*ON ORDERS OVER £50.

Yes, we do. Shipping rates may vary depending on your location. For questions, please contact our support team.

As of the moment, we don’t. But we are partnering with a courier service that will ensure your bamboo products are handled with care and  delivered on time at reasonable cost.

Yes, you can. Once our dispatch team has processed your order and it is sent to our courier, you receive an email with the tracking number.

For international orders, some couriers may partner with local companies in your country, so you may receive another tracking number once your order has been forwarded to them. If you have any questions, please let us know. We will be happy to assist you in this process.

For orders within the United Kingdom, we offer next-day delivery. For international orders, the period may differ depending on which country.

Before placing an order, please check with our customer support team on the delivery period for your country. If you require your bamboo products for a certain date, we recommend placing your orders in advance so they can reach you in time.

Return and Exchange

We offer a wide range of bamboo products, including fashionable clothes and baby products. We constantly search for innovative products to add to our growing inventory.

While cotton has some great advantages, the benefits of using bamboo are in the realm of sustainability. To learn more about the awesome advantages of bamboo, read our Ethical and Eco-Friendly guide.

Yes, but the shrinkage factor is far less than cotton. Also, our bamboo products undergo quality processing to minimise shrinkage factor so you can wash and use them immediately.

While we hope you live a long and healthy life, we don’t mean your lifetime. We are confident in our bamboo products. Therefore, after purchase, we provide guarantees for a reasonable period of time to comfortably cover the lifespan of the particular product based on the product type. Please contact us for more information on any item in our catalogue.

You can check out our Bamboo Care and Wash guide for instructions. We also include a care tag on each product with specific instructions. Please read them carefully before washing your products. When you take extra care in cleaning them, your bamboo products can last a lifetime.

General Questions

You can check our Contact page for more info, including our address and phone numbers where you can immediately reach us.

We have a dedicated support team at The Bamboo Pillow who will gladly answer any questions or concerns you may have. Please call us on 0203-096-6163 or email us at info@thebamboopillow.co.uk. We normally respond to your inquiries within 24 hours.