The following are questions commonly asked about our products and services.
Payment and Security
As of the moment, we accept all major credit cards, such as Visa, MasterCard, Delta, Maestro and American Express.
We also accept PayPal payments for your convenience. Check out our Payment & Security page for more information.
Yes. We select only the best payment systems out there to give you a worry-free shopping experience. We also comply with the Payment Card Industry (PCI) security standards so your payment information is safe.
Additionally, we use Secure Socket Layer (SSL) certificates on our website to guard it from phishing activities. We conduct regular anti-virus scans and security updates for your protection.
No, we don’t. We only require your credit card information when you confirm your purchase.
No, it won’t. Once payment is confirmed, we forward your orders to our dispatch team and they process them within 24 hours.
Yes all prices are including VAT (20%).
Some baby and kids items are exempt to VAT as per UK laws.
Shipment and Delivery
Shipping within the UK is FREE*.
*on orders over £50.
Yes, we do. Shipping rates may vary depending on your location. For questions, please contact our support team.
As of the moment, we don’t. But we are partnering with a courier service that will ensure your bamboo products are handled with care and delivered on time at reasonable cost.
Yes, you can. Once our dispatch team has processed your order and it is sent to our courier, you receive an email with the tracking number.
For international orders, some couriers may partner with local companies in your country, so you may receive another tracking number once your order has been forwarded to them. If you have any questions, please let us know. We will be happy to assist you in this process.
For orders within the United Kingdom, we offer next-day delivery. For international orders, the period may differ depending on which country.
Before placing an order, please check with our customer support team on the delivery period for your country. If you require your bamboo products for a certain date, we recommend placing your orders in advance so they can reach you in time.
Return and Exchange
While we take extra care to ensure our products are of the highest quality, there may be cases where you are not 100% satisfied or encounter product issues upon delivery. If so, please contact our support team. You may also check out our Return Policy page for more details.
Yes, you can, but only if you can provide us with a copy of the invoice. Please note that normal return and exchange policies apply. If you have a special case and aren’t sure how to proceed, please call our customer support team.
Yes, You can. Email us and we will proceed with your exchange.
If your return is within our 30-day returns policy you can get a full refund. Past 30 days, we will exchange your item or give you store credit.
We offer a wide range of bamboo products, including fashionable clothes and baby products. We constantly search for innovative products to add to our growing inventory.
Yes, but the shrinkage factor is far less than cotton. Also, our bamboo products undergo quality processing to minimise shrinkage factor so you can wash and use them immediately.
While we hope you live a long and healthy life, we don’t mean your lifetime. We are confident in our bamboo products. Therefore, after purchase, we provide guarantees for a reasonable period of time to comfortably cover the lifespan of the particular product based on the product type. Please contact us for more information on any item in our catalogue.
You can check out our Bamboo Care and Wash guide for instructions. We also include a care tag on each product with specific instructions. Please read them carefully before washing your products. When you take extra care in cleaning them, your bamboo products can last a lifetime.
We have a dedicated support team at The Bamboo Pillow who will gladly answer any questions or concerns you may have. Please call us on 0203-096-6163 or email us at firstname.lastname@example.org. We normally respond to your inquiries within 24 hours.