The Terms of Use in this section provide legal information applied to any contract between The Bamboo Pillow and you for the sale of products.  It is important these Terms and Conditions of Use are read before you place an order. Please contact us for additional clarification.

1. Terms of Use

With access to this website, you agree to be bound by these Terms and Conditions of Use. Furthermore, you agree to all applicable laws and regulations and are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on The Bamboo Pillow’s web site for personal, non-commercial viewing. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. Modify or copy the materials
  2. Use the materials for any commercial purpose or any public display (commercial or non-commercial)
  3. Attempt to decompile or reverse engineer any software contained on The Bamboo Pillow’s web site
  4. Remove any copyright or other proprietary notations from the materials
  5. Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Bamboo Pillow at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in digital or printed format.

3. Order Process

In order to enter into a contract to purchase products from us, you will need to take the following steps:

  1. Add products you wish to purchase to your shopping cart, and then proceed to checkout.
  2. If you are a new customer, you can create an account and log in or skip this step by proceeding as a guest; if you are an existing customer you can log in to your previously set up account.
  3. Once you log in or proceed as a guest, your preferred method of delivery must be selected to confirm your order and your consent.
  4. Choose from our methods of payment — credit card, debit card or PayPal.
  5. You will be sent an acknowledgment via email to confirm that we have received your order.

We will not file a copy of these terms of sale specifically in relation to your order.  To ensure transparency with your transaction, we recommend you download or print a copy of these terms of sale for safekeeping and reference.  The Bamboo Pillow may also update our terms of sale at any given time, and we do not guarantee the version you have agreed to will remain accessible.

We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands and BFPOs, and those international countries specified.

Orders placed before 3 pm will be dispatched on the same day subject to stock availability and security checks.  Any orders made after 3 pm will be shipped out on the following working day.  To ensure guaranteed next day delivery, please email

By placing an order with us you confirm the information provided is accurate and you are authorized to use the card on which payment was made. We also hold the right to refuse or cancel any order once it has been placed. This may be done if:

  1. Your payment is not authorized or has been marked as fraudulent by the payment system.
  2. Payment has been made using a card issued in a country not on our list of availability.
  3. There is an error on the website regarding the price or description of a product.
  4. Your ordered items are no longer in stock.
  5. We have failed to reach you about your order after one week.

If your placed order fails to comply with our security checks, we may ask you to provide further data, such as proof of address or a bank authorization code.  If your ordered items are currently unavailable, we will notify you as soon as possible.  You will receive confirmation from us if the products are available and have already shipped.  

4. Disclaimer

The materials on The Bamboo Pillow’s web site are provided “as is”.  The Bamboo Pillow makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Bamboo Pillow does not warrant or make any representations concerning the accuracy, likely results or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

5. Limitations

In no event shall The Bamboo Pillow or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on The Bamboo Pillow’s website, even if an authorized representative of The Bamboo Pillow has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

6. Revisions and Errata

The materials appearing on The Bamboo Pillow’s website could include technical, typographical or photographic errors. The Bamboo Pillow does not warrant that any of the materials on its website are accurate, complete, or current. We may make changes to the materials contained on its website at any time without notice. However, we do not make any commitment to update the materials.

7. Links

The Bamboo Pillow has not reviewed all of the sites linked to its website. It is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Bamboo Pillow of the site. Use of any such linked website is at the user’s own risk.

7. Governing Law

Any claim related to The Bamboo Pillow’s website is governed by the laws of the United Kingdom without regard to its conflict of law provisions.

Site Terms of Use Modifications

The Bamboo Pillow may revise these terms of use for its website at any time without notice. With the use of this website, you agree to be bound by the current version of these Terms and Conditions of Use.

General Terms and Conditions applicable to Use of a Web Site.